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Shipping and Returns Policy

Effective Date: August 8, 2025

 

Shipping (Delivery) Policy

 

We offer free digital delivery of all software licenses purchased through our platform.

  • Delivery Method: All software licenses are delivered electronically via email or account download.

  • Delivery Time: Licenses are typically delivered within 2 business days of successful order confirmation and payment.

  • No Physical Shipping: Since all products are digital, no physical shipping is required or applicable.

 

If you do not receive your license within 2 business days, please contact us at support@idreams.ai with your order details.

 

Return/Refund Policy

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We aim for complete customer satisfaction. If you are not satisfied with your software license purchase, we offer a refund under the following conditions:

  • Refund/Return Request Window: You may request a refund within 2 days of license delivery.

  • Eligibility: Refunds are only processed if the license has not been activated or used.

  • How to Request a Refund: Contact our support team at support@idreams.ai with your order ID and reason for the refund request.

 

Once your request is reviewed and approved, your refund will be processed within 5 business days to the original payment method.

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